Terms of service
Welcome to KLOVE.
By accessing our website or placing an order, you agree to the following Terms & Conditions.
1. Products & Craftsmanship
Klove leather goods are thoughtfully designed and handcrafted by skilled artisans using carefully selected materials.
As genuine leather is a natural material, subtle variations in grain, texture, color, and markings may occur. These characteristics contribute to the individuality of each piece and are not considered manufacturing defects.
We strive to represent our products accurately through photography and descriptions. However, slight color differences may occur due to lighting and individual screen settings.
2. Pricing & Payment
All prices are displayed in the currency indicated on our website and are subject to change without prior notice.
Orders will be processed upon successful payment confirmation.
For payments made via bank transfer, customers are kindly requested to provide proof of payment for verification.
Shipping fees and applicable charges will be communicated at checkout.
3. Order Confirmation
Once an order has been placed, an order confirmation will be sent to the email address provided.
All orders are subject to product availability and payment verification.
In the event that an item becomes unavailable after purchase, KLOVE will contact you to arrange an alternative or refund.
4. Shipping & Delivery
We aim to prepare and dispatch every order with care.
Delivery timelines vary depending on the destination and courier service. Estimated delivery periods are provided as a guide and may be affected by circumstances beyond our control.
Please refer to our Shipping Policy for further information.
5. Returns & Exchanges
**All purchases are final.** We do not accept returns, refunds, or exchanges due to change of mind, personal preferences, or incorrect selections.
In the unlikely event of a manufacturing defect, please contact our customer care team, preferably within 7 days of receiving your order, with your order details and clear photographs of the issue.
Once assessed and confirmed as a manufacturing defect, Klove will offer a complimentary repair or replacement, depending on the nature of the defect and product availability.
Natural leather variations and damage resulting from normal wear and tear, improper handling, or misuse are not considered manufacturing defects.
Nothing in this policy limits any rights or remedies available under applicable consumer protection laws.
6. Product Care
To preserve the beauty and longevity of your KLOVE piece, we recommend avoiding prolonged exposure to direct sunlight, moisture, excessive heat, and abrasive surfaces.
Please store your leather goods in their protective dust bags when not in use.
7. Intellectual Property
All content on this website, including product designs, images, text, graphics, and logos, is owned by or licensed to KLOVE.
Unauthorised reproduction, distribution, or commercial use of any content is prohibited without prior written consent.
8. Privacy
We respect your privacy and are committed to protecting your personal information in accordance with our Privacy Policy and applicable data protection laws.
9. Amendments
KLOVE reserves the right to update these Terms & Conditions at any time. Changes will be effective upon publication on our website, unless otherwise stated.
10. Contact Us
For enquiries regarding your order or our policies, please contact Klove Customer Care at
Email : klove.enquiry@gmail.com
WhatsApp : +62 8119989399