At Klove, every order is thoughtfully prepared and carefully packaged to ensure your piece arrives in excellent condition.
We offer delivery throughout Indonesia and complimentary international shipping to Singapore, Malaysia, and selected destinations across Asia.
1. Order Processing
Orders are processed within 1–3 business days upon successful payment confirmation, subject to product availability.
Orders are processed Monday to Friday, excluding weekends and Indonesian public holidays.
Orders placed during weekends or public holidays will be processed on the next business day.
Please allow additional processing time during promotional periods, collection launches, or peak seasons.
2. Domestic Shipping — Indonesia
All domestic orders within Indonesia are delivered through JNE.
Estimated delivery times following dispatch:
• Jakarta & Greater Jakarta: 1–3 business days
• Java & Bali: 2–5 business days
• Other regions in Indonesia: 3–7 business days
Shipping fees are calculated according to the delivery destination and will be displayed at checkout.
Delivery estimates are provided as a guide and may vary depending on courier operations, destination, and local conditions.
3. International Shipping
Klove offers complimentary international shipping to Singapore, Malaysia, and selected destinations across Asia for orders placed through our official website.
No minimum purchase is required.
International orders are dispatched through our selected international courier partners, with an estimated delivery time of 5–14 business days following dispatch, depending on the destination and customs clearance procedures.
Complimentary shipping covers standard international delivery only. Express delivery or special shipping arrangements, where available, may incur additional charges.
Shipping availability is subject to destination and courier coverage. For destinations outside our complimentary shipping regions, please contact our customer care team to enquire about available delivery options and applicable charges.
4. Customs, Import Duties & Taxes
International shipments may be subject to customs duties, import taxes, or other charges imposed by the destination country.
Complimentary international shipping does not include import duties, customs fees, or local taxes.
Unless otherwise stated at checkout, these additional charges are the responsibility of the recipient.
Customs regulations vary by country, and Klove is unable to predict or control additional charges or delays arising from customs clearance procedures.
We recommend checking with your local customs authority before placing an international order.
5. Delivery Information
Customers are responsible for providing accurate and complete delivery details, including the recipient's name, address, postal code, and contact number.
If you need to amend your shipping information, please contact our customer care team as soon as possible.
We will do our best to accommodate changes before dispatch. However, modifications may not be possible once an order has been handed over to the courier.
Additional shipping charges resulting from incorrect addresses, failed delivery attempts, or unclaimed parcels may be borne by the customer where applicable.
6. Shipping Delays & Delivery Issues
While we make every effort to ensure timely delivery, estimated delivery dates are not guaranteed.
Delays may occur due to courier disruptions, customs inspections, adverse weather conditions, public holidays, or circumstances beyond our reasonable control.
If your parcel is delayed, missing, or arrives damaged, please contact our customer care team promptly with your order details.
We will assist in reviewing the matter and coordinating with the relevant courier to determine an appropriate resolution.
7. Returns & Manufacturing Defects
All purchases are final. We do not accept returns, refunds, or exchanges due to change of mind, personal preferences, or incorrect selections.
In the unlikely event that you receive an incorrect item or an item with a manufacturing defect, please contact our customer care team, preferably within 7 days of receiving your order, with your order number, a description of the issue, and clear photographs.
Once assessed and confirmed as a manufacturing defect, Klove will offer a complimentary repair or replacement, depending on the nature of the defect and product availability.
As genuine leather is a natural material, subtle variations in grain, texture, color, and markings are inherent characteristics and are not considered manufacturing defects.
Damage resulting from normal wear and tear, improper handling, accidents, or exposure to moisture and excessive heat is not covered under our manufacturing defect policy.
Shipping arrangements associated with approved repairs or replacements will be communicated by our customer care team.
Nothing in this policy limits your rights or remedies under applicable consumer protection laws. Where repair or replacement is unavailable, unsuitable, or unsuccessful, other remedies may apply as required by law.
8. Contact Us
For shipping enquiries or assistance with your order, please contact:
Klove Customer Care
Email : klove.enquiry@gmail.com
WhatsApp: +62 8119989399
