Frequently Asked Questions
What materials does KLOVE use?
KLOVE bags and accessories are crafted from carefully selected genuine leathers, including calfskin, lambskin and other specialty leathers. As leather is a natural material, subtle variations in grain, texture and colour make each piece unique. Please refer to the individual product page for its specific leather composition.
Where are KLOVE bags made?
Every KLOVE piece is handcrafted by skilled artisans in Indonesia, drawing on generations of local leatherworking expertise.
How should I care for my KLOVE bag?
Store your bag in its dust bag in a cool, dry place, away from direct sunlight, moisture and alcohol- or oil-based products. If the leather becomes wet or marked, gently pat it with a soft cloth and allow it to dry naturally.
Does KLOVE ship internationally?
Yes. KLOVE ships to most international destinations. For availability and shipping rates, please contact us at sales@thekloveshop.com. International customers are responsible for any applicable duties and taxes.
Can I return or exchange my order?
At present, purchases are not eligible for return or exchange. If your order arrives damaged or defective, please contact sales@kloveshop.com within three business days of receiving it.